ABOUT US
Since 1980, Westcoast Legal Service has been serving the Bay Area with proven success. We are consistent, patient and professional, giving each new order our undivided attention whilst keeping you up to date.
With Westcoast Legal Service, you should expect the best. We are a new kind of litigation support company in a challenging and constantly changing market, where we help our clients overcome their most complex legal issues. We are waiting for your call.
Our Mission
Our mission is to achieve success by providing the highest quality document copying, imaging and management services to our clients in the legal, insurance and health care markets. Providing these services in a timely, cost effective manner by utilizing flexible, knowledgeable staff and state of the art technology. Creating an enjoyable, challenging and growth orientated employee environment. Maintaining long-term growth and enhanced profitability by making our customers our highest priority.
Goals
To provide you with the best service we maintain constant vigilance towards these three key goals
Quality
The primary concern of WLS is to deliver requested records to our clients so that they may easily utilize the information to perform their business in the highest professional manner. To achieve this, we must perform out tasks expeditiously, accurately and with a minimum of "noise". The way we achieve this is by constantly reviewing our processes, quality of work, delivered products, and customer satisfaction levels
Value
Keeping our operations simple and effective, while employing state of the art technology from industry leaders allows us to maintain a distributed workforce that provide real value to our clients. Comprehensive reporting capability and service guarantees matched with an aggressive pricing component make WLS an industry value leader.
Service
Specific requirements vary from client to client and project to project. WLS maintains the highest level of flexibility and quality performance to meet your standards. To achieve this, we focus on service and ways to improve it to our clients. Whether the need is for a team of dedicated customer service and record review representatives or for an individual relationship with a customer service representative, we work with our clients to determine what works best for them. Streamlining our requesting and status processes enables us to respond faster and keeps us flexible to meet whatever requirements you may have.